This Friday, I’m going do my best to use only my iPhone for all internet and email.  If you have an iPhone, or any other smartphone on AT&T’s network,  you should do the same.

Earlier this week, Ralph de la Vega, the CEO of AT&T Mobility began a ‘blame the customer’ policy to address the complaints about the dismal failings of his wireless network.  Given his stance, I think that we, as customers, should teach this man a lesson and show him just how pissed off we are, and also how important we all are to the success of his company.  It’s absolutely unacceptable for AT&T, or any other wireless service provider to sell a product (iPhone, Blackberry, etc.), and then bitch and whine about the customers actually using those products with their unlimited data plans.  What Mr. de la Vega needs to understand is that the customer is the most important element of his business.  If he can’t meet the obligations that his company has to its customers, then he should sell off the company to someone who can meet those obligations.  I’m paying an additional $30 per month for UNLIMITED data, and $5 for a paltry 200 text messages on top of the charges for my rate plan.  I’m also an AT&T U-Verse customer.  All told, I’m paying AT&T almost $300 a month!  It’s insulting that Mr. de la Vega would even think about blaming the customers.  Therefore, we should make sure that he knows just how much of an impact we are capable of having on his network.

For more on this, check out the article from TUAW linked below:

Watch out AT&T: Operation Chokehold is coming.

MacNN reported today that AT&T has released an iPhone app that will allow users to report problem areas on their network.  It’s about time!  For almost 2 years, I was working out of an office in downtown Dallas where the coverage was horrible.  My complaints reached some of the company’s executives, and AT&T is now — finally, looking into the issue with more effort than just a trouble report to tech support.  Having an application on my iPhone that could utilize the phone’s GPS chip to allow me to file reports would have been a lot more helpful than simply giving the address since the problem pretty much blanketed downtown Dallas, and the surrounding areas.  AT&T should have had an app like this on the iPhone from the beginning.

Click the link below to read the article at MacNN.

New AT&T app prompts iPhone users for network feedback | MacNN.